As a Community Associate, you will have cross-functional responsibilities in order to offer
multi-faceted support for our members & our buildings.

● Be the Face of your Building - You will be the first and main point of contact to provide support and an exceptional hospitality experience to all members and guests entering the space. While managing the Front Desk during key business hours, you will ensure a well organised entrance area.

● Deliver a 5* Service - Our purpose is to deliver a Distinctly Techspace service that accelerates the growth of our members. We do everything with care and conscience. We strive to improve, so bring a critical mindset, so you can challenge our thinking and help us continually improve our offering to accelerate our members’ growth.

● Be the Centre of the Community - Make knowing our members your business, so you are best placed to create meaningful & mutually beneficial connections between them & the wider
Techspace community.

● Building Operations - Ensuring building facilities are running efficiently along with working with suppliers and contractors to resolve issues that may arise.

● Cafe Management & Equipment - The barista station and cafe area is a hub of the building’s community. You are responsible for managing the Cafe Area during key business hours, ensuring this area is well organised and being ever present for anyone coming into the building to provide support and an exceptional hospitality experience.
● You will be trained as a Barista and will learn to prepare and sell coffee to our members, showcasing a high level of knowledge about our products and highlighting the differences between items and educating customers about brewing methods.

● Event Support - Facilitate the hosting of beneficial and diverse community event programming.

● Product Knowledge - Have a working understanding of Techspace products and services and how they would be beneficial to our members. Be able to deliver a strong Tech elevator pitch and deliver consultative recommendations to our members.

● Mail Handling - This means ensuring the smooth processing, sorting, and organising of all
incoming mail and deliveries. Also leading investigations and resolving ‘lost’ packages and escalating where necessary.

● Assist with move-ins and move-outs - Prepare and distribute welcome materials, ensure
keycards and keys are ready to create a great first impression for our New Members.

● Support & Service Recovery - Assist the building team in the responses to member’s support requests and ensure they are able to get back to focussing on their businesses. Look to always improve your knowledge of our technology, operations and product to improve your ability to troubleshoot problems.

● Safety & Security- Understand the Emergency Action Plans for your location. Ensure the safety of yourself, your team and your members and respond calmly and swiftly to any emergency (fire, medical, security), and respond to directions from your manager in emergency situations.

Must haves...
● Keen & Eager - You are a self motivator, who is always striving to improve themselves and those around them. No job is too big or too small and you are happy to give anything a go.

● Friendly - You are a natural people person. You don’t have to be loud or extroverted—what matters is that people feel comfortable in your presence and enjoy connecting with you.

● Caring- In a role where you are so central to the community, a real sense of empathy and care is essential. You consider how your words and actions impact those around you and want to go the extra mile to make people feel looked after.

● Strong Listener - Actively listening to members is a vital skill for this role. Listening with intention, delving deeper and turning feedback into solutions will help you create a bespoke and human experience for our members.

Our Values
Here are the values we care most about. Not only are they behaviours that best represent our team culture, but this also extends to new members and partners we intend to work alongside.

● We Are Open - We create environments that support openness and honesty. We listen to each other, challenge, support, and always assume positive intent.

● We Care - We care deeply about our fellow Techspacers, about serving our members and about our impact on the world.

● We Move At Thoughtful Pace - We have a bias for action and being decisive. We trust each other to take risks and we learn from our mistakes.

● We Strive to Improve - We are ambitious, stretching ourselves to innovate and always do better.

● We Seek Balance - We choose fun and fairness, and support each other to find our balance.