Role specifics 

As a Barista, you will have cross functional responsibilities in order to offer multi-faceted support for our members while managing the purpose built cafe space in our building. These are detailed below. 

• Be the face of your building - The barista station and cafe area is a hub of the building’s community. You are responsible for managing the Cafe Area during key business hours, ensuring this area is well organised and being ever present for anyone coming into the building to provide support and an exceptional hospitality experience. 

• Cafe Management & Equipment - Preparing and selling coffee to our members, showcasing a high level of knowledge about our products and highlighting the differences between items and educating customers about brewing methods. Experience using industrial coffee machines and grinders is preferred. Our cafes operate using La Marzocco - Linea PB coffee machines & Mahlkonig grinders. 

• Cocktail Club - This allows our members the opportunity to enjoy a cocktail/ beverage to end their working day! You will be responsible for managing this event(s) across the month to support member engagement and hitting your budgeted revenue target. These will be a minimum of once per month and you have creative license to serve what sells! 

• Hygiene Champion - Adhering to all food safety regulations and quality controls and maintaining High levels of hygiene at the barista station and in the cafe area. 

• Inventory - Ensure that your building and cafe is well stocked for smooth operation including tracking, auditing, and organising cafe supplies. Reviewing stocks of key consumables and ordering where necessary. 

• The Centre of the Community - Make learning the names and roles of our members your business, so you are best placed to create meaningful and mutually beneficial connections between members and the wider Techspace community, so they can accelerate their businesses. 

• Know your building and area - This means being able to answer any questions from members and guests related to the building and local area including way-finding, policies and procedures, community etiquette local restaurants, food delivery services, catering options, team outing venues, post office, shipping centre, supply store, etc. 

• Bespoke Experience - Deliver a 5* bespoke service to each of our members by having a genuine interest in them and their businesses. Through learning about their likes and pain points, you should use this feedback to notice patterns and aim to tailor the Techspace experience to best serve their needs. 

• Consistent Auditing - Carry out daily audits of the cafe area and building in general to ensure we are always delivering a 5* building experience that always serves our member’s needs and growth stories. Proactively seek out and escalate any recurring issues. As a Community Barista, you are also a vital part of the Community team creating a superb Service Delivery and Community Experience for our members. 

Though your main focus will be on the Cafe area, you are also expected to assist in the running of the wider building where required and directed by your manager. These responsibilities will include:

• Event Support - Facilitate the hosting of beneficial and diverse community event programming. 

• Product Knowledge- Have a working understanding of Techspace products and services and how they would be beneficial to our members. Be able to deliver a strong Tech elevator pitch and deliver consultative recommendations to our members. 

• Mail Handling - This means ensuring the smooth processing, sorting, and organising of all incoming mail and deliveries. Also leading investigations and resolving ‘lost’ packages and escalating where necessary. 

• Assist with move-ins and move-outs - Prepare and distribute welcome materials, ensure keycards and keys are ready to create a great first impression for our New Members. 

• Support & Service Recovery - Assist the building team in the responses to member’s support requests and ensure they are able to get back to focussing on their businesses. Look to always improve your knowledge of our technology, operations and product to improve your ability to troubleshoot problems. 

• Safety & Security - Understand the Emergency Action Plans for your location. Ensure the safety of yourself, your team and your members and respond calmly and swiftly to any emergency (fire, medical, security), and respond to directions from your manager in emergency situations. 

Must haves… 

• Keen & Eager - You are a self motivator, who is always striving to improve themselves and those around them. No job is too big or too small and you are happy to give anything a go. 

• Friendly - You are a natural people person. You don’t have to be loud or extroverted—what matters is that people feel comfortable in your presence and enjoy connecting with you. 

• Caring - In a role where you are so central to the community, a real sense of empathy and care is essential. You consider how your words and actions impact those around you and want to go the extra mile to make people feel looked after.

• Strong Listener - Actively listening to members is a vital skill for this role. Listening with intention, delving deeper and turning feedback into solutions will help you create a bespoke and human experience for our members.

You are also a vital part of the Community team creating a superb Service Delivery and Community Experience for our members. Though your main focus will be on the Cafe area, you are also expected to assist in the running of the wider building where required and directed by your manager.

Key Measurables / Desired Results

• Member Satisfaction - measured through NPS, qualitative feedback and member renewals

• Impact on Key Building Metrics (Churn, Revenue, Sales)

• Cafe P&L

Our Values 

Here are the values we care most about. Not only are they behaviours that best represent our team culture, but this also extends to new members and partners we intend to work alongside. 

• We Are Open - we create environments that support openness and honesty. We listen to each other, challenge, support, and always assume positive intent. 

• We Care - we care deeply about our fellow Techspacers, about serving our members and about our impact on the world. 

• We Move At Thoughtful Pace - we have a bias for action and being decisive. We trust each other to take risks and we learn from our mistakes. 

• We Strive to Improve - we are ambitious, stretching ourselves to innovate and always do better.

• We Seek Balance - we choose fun and fairness, and support each other to find our balance. 

We’re looking forward to receiving your application. Should you have any questions in advance please contact help@techspace.co.

You can find our privacy policy here: https://www.techspace.co/privacy-policy.

We are an equal opportunity employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, promotion or day-to-day business activities for reasons of race, gender, religion, sexual orientation, education, family background, gender, national origin, age, marital status, medical condition, disability or any other legally protected status.