• Leadership & Strategic People Partnership: Partner with the Leadership Team to develop and continuously improve employee, team, company, and functional performance.

• Work with the Leadership Team to collect periodic employee surveys and ensure appropriate action plans are in place. Our eNPS score is good, and we want to continuously improve. 

• Learning & Development Strategy: Build and roll out a comprehensive L&D strategy aligned with team development needs as well as the company’s strategic and performance objectives. Support with career conversations to identify and develop our best talent. Develop training plans to develop talent and deliver excellence.

• HR Policy, Compliance & Employment Law: Manage employee relations, troubleshooting and resolving complex situations while balancing business risk.

• Ensure compliance with UK and German employment laws, including preparing for the upcoming UK Employment Rights Bill changes.

• Create and implement HR policies that reflect and support our hospitality-minded culture.

• Oversee compensation and benefits administration across both markets.

• HR operations including payroll (working with finance), leave management, HR systems, salary benchmarking and reviews. 

• Performance Management: Lead the evolution of our performance approach. Oversee and continuously improve the talent review process, ensuring managers are supported with the right resources and tools. Identify opportunities to automate and scale talent management practices to drive consistency, efficiency, and impact across the business.

• Organisational Design & Change: Help guide the business through growth and change by shaping how our teams, processes, and ways of working are set up. Make sure any changes are handled clearly, fairly, and with strong communication and engagement at every step.

• Culture, Engagement & Wellbeing: Act as a culture and values champion across the business.

• Drive employee engagement initiatives that strengthen community and belonging.

• Lead onboarding to set employees up for success, and manage offboarding to ensure a positive transition.

• Integrate DEI into daily practices, making it a shared responsibility across teams.

• Support line managers with the wellbeing and development of their teams.

• Handle employee queries and complaints with care, ensuring timely follow-up.

• Partner with managers and employees to improve working relationships, boost morale, and increase productivity and retention.

• People Metrics & Reporting: Deliver regular reporting on key people metrics to inform leadership decisions and improve employee experience.

Attitude

• Strong interpersonal skills: Ability to build rapport with diverse individuals and cultivate a positive community environment

• Strong decision making and judgement:  Pragmatic understanding of business, employee needs and finding solutions to move forward. Comfortable with working with ambiguity and grey areas, and then discussing and identifying solutions. Understands the importance of strict confidentiality

• Assertive and empathetic:  Able to listen, ask the right questions, understand, and when needed push back and challenge when appropriate

• Communication skills: Excellent written and verbal communication to effectively communicate with members, staff, and management

• Organisational and prioritising skills: Manage multiple priorities and tasks efficiently

• Adaptability and pragmatic: Navigate changing needs and within a co-working environment

Required/Preferred Qualifications and Experience

• Experienced generalist HR experience, with at least 2 years in a management role. Dynamic SME background would be useful.   

• Experience in hospitality, real estate, or customer-service focused industries

• Understanding of flexible workspace or property management operations preferred

• Good knowledge of UK employment law. Knowledge of German employment law helpful

• Strong knowledge of HR best practices and employee relations

• Experience with processing HRIS systems and HR analytics (Techspace uses Personio)

• Excellent communication skills with fluency in English (German language skills are advantageous)

• Ideally the jobholder will hold a CIPD qualification

Required Competencies

• Hands-on.  Can both strategise and execute. Confident to challenge the Leadership Team.

• Experience as an HR partner and with a strong customer service mindset

• Experience working with multi site teams across multiple locations

• Understanding of tech company culture and workspace needs

• Comfortable in a fast-paced, service-oriented environment

• Detail-oriented with strong organisational skills.

What separates you…

• You see  work as a place where you learn, where you deliver and where you have fun

• You balance empathy for employees with commercial needs of Techspace. Both are important

• You enjoy partnering with senior leaders to improve service and customer experience

• Excellent communicator, including in difficult conversations

• You enjoy getting stuck in as well as  strategic thinking 

Why us?

What We Offer

• Opportunity to shape the people function of an ambitious flexible workspace provider

• Competitive salary around £65,000 to £70,000 depending on experience

• Private health insurance, critical illness insurance, life insurance, medical cash plan

• Generous holiday allowance of 27 days

• 5 days of Life Leave for life events, charitable days, training outside work

• Matching policy for money you raise for charity

• Training linked to business needs

• Access to our workspaces

• Regular team events and international travel opportunities

Location & Travel

• Based in London but with regular travel expected to Berlin and other cities as we grow. 

• Hybrid role with 3 days working with the Hub team in the office.  Flexible approach.