We are looking for a full-time Community Associate to join our team. You are genuinely motivated by making a difference in people’s working life and understand how you can influence the experience in a hospitality environment. Attitude is just as important as experience in this position. A hospitality background is preferred but not essential, providing you feel you embody the points below. You'll be supported to grow and develop - whether through your day-to-day role, learning from others in the team, or being part of a vibrant, forward-thinking coworking community. We want Techspace and this role to be the starting point for a career within Hospitality & Operations where we will give you the tools, support and pathway to success in this industry.
Role specifics
As a Community Associate, you will have cross-functional responsibilities in order to offer multi-faceted support for our members & our buildings.
- Be the Face of your Building - You will be the first and main point of contact to provide support and an exceptional hospitality experience to all members and guests entering the space. While managing the Front Desk during key business hours, you will ensure a well organised entrance area.
- Deliver a 5* Service - Our purpose is to deliver a Distinctly Techspace service that accelerates the growth of our members. We do everything with care and conscience. We strive to improve, so bring a critical mindset, so you can challenge our thinking and help us continually improve our offering to accelerate our members’ growth.
- Be the Centre of the Community- Make knowing our members your business, so you are best placed to create meaningful & mutually beneficial connections between them & the wider Techspace community.
- Building Operations - Ensuring building facilities are running efficiently along with working with suppliers and contractors to resolve issues that may arise.
- Cafe Management & Equipment - As a team, you are responsible for managing the Cafe Area (the hub of the building’s community) during key business hours, ensuring this area is well organised and being present for anyone coming into the building to provide support and an exceptional member experience. Sometimes you will need to support with making coffee, and we will make sure you receive training for this if you have no previous experience.
- Event Support - Facilitate the hosting of beneficial and diverse community event programming.
- Product Knowledge- Have a working understanding of Techspace products and services and how they would be beneficial to our members. Be able to deliver a strong Tech elevator pitch and deliver consultative recommendations to our members.
- Mail Handling - This means ensuring the smooth processing, sorting, and organising of all incoming mail and deliveries. Also leading investigations and resolving ‘lost’ packages and escalating where necessary.
- Assist with move-ins and move-outs - Prepare and distribute welcome materials, ensure keycards and keys are ready to create a great first impression for our New Members.
- Support & Service Recovery- Assist the building team in the responses to member’s support requests and ensure they are able to get back to focussing on their businesses. Look to always improve your knowledge of our technology, operations and product to improve your ability to troubleshoot problems.
- Safety & Security- Understand the Emergency Action Plans for your location. Ensure the safety of yourself, your team and your members and respond calmly and swiftly to any emergency (fire, medical, security), and respond to directions from your manager in emergency situations.